Help centre
Windows & Office FAQ
Clear answers before and after you choose your software.
Which products can I find here?
Windows 11 and Windows 10, Office, Microsoft 365, Windows Server, SQL Server, Visio and Project. Each product page shows the edition and fixed price.
How will my software be delivered?
Software is delivered digitally. The delivery method depends on the licence channel: CSP licences are provisioned to your organisation’s Microsoft tenant; retail products use the redemption or download process supplied with the order. See delivery and activation.
Is it a perpetual licence or a subscription?
Microsoft 365 Business Standard is a one-year subscription. A perpetual licence covers the purchased version; it does not include every future version or unlimited support. Check the product’s licence details before ordering.
What is the difference between Windows Home and Pro?
Home covers everyday personal use. Pro adds business features such as BitLocker management, Remote Desktop hosting and joining an organisation’s domain. Choose the edition that matches your needs and installed software.
Do I need a Microsoft account?
Account requirements vary. Retail Office redemption usually uses a Microsoft account. CSP business licences require an organisation’s tenant and acceptance of the applicable Microsoft Customer Agreement.
Where do I download the software?
Use Microsoft’s own download or account portal and the instructions for your exact product. Our installation guide links to Microsoft’s Windows and Office resources.
How many devices does a licence cover?
The limit depends on the product, channel and agreement. A licence for one PC is not a licence for every device you own. Microsoft 365 subscriptions and server licences use different licensing models.
Can I move a licence to a different computer?
Retail, OEM and commercial agreements have different transfer rules. OEM licences are normally tied to the original device. Ask us to confirm the channel and transfer terms before ordering.
Does Windows 10 still receive free security updates?
Standard Windows 10 support ended on 14 October 2025. Extended Security Updates require separate eligibility and enrolment. A Windows 10 product key does not itself include ESU. Read Microsoft’s lifecycle guidance.
What payment methods are available?
Available payment methods are shown at checkout. Online payments are being configured; contact us with any pre-order questions.
Can I cancel or request a refund?
Please read our refunds and cancellations policy before ordering. Rules depend on the licence channel and provisioning status; your statutory rights are unaffected.
Do you supply businesses?
Yes. Tell us about your organisation, number of users or devices, and existing Microsoft environment so we can help you identify the appropriate licence.
What if activation fails?
Email our team with your order number, product edition and the error message. Do not send passwords or a full product key. We will help investigate the issue and explain the available resolution.
Can I upgrade Windows 10 to Windows 11?
A compatible device and an eligible licence are required. Check Microsoft’s Windows 11 requirements and upgrade guidance before changing your operating system.
How do I contact support?
Email sales@buyprokeys.com. We aim to reply within one working day, Monday to Friday, 9am–5pm UK time.
Still have questions? We’re here to help.
Let’s find the right licence for your next project.