Short answers to the questions we are asked most. Open a question to read the answer.
Are these genuine Microsoft licences?
Yes. They are supplied through the Microsoft Cloud Solution Provider programme and are assigned to your organisation’s own Microsoft tenant, where you can see them in the Microsoft 365 admin centre.
Will I receive a product key by email?
Usually not. Subscriptions are activated by signing in with your work account. Perpetual products such as Office LTSC and Windows Server have their keys and downloads in the Microsoft 365 admin centre under Billing, Your products, Software.
How long does delivery take?
Normally within one working day of payment and of us receiving your tenant details.
Can individuals buy for home use?
Our products are commercial licences intended for businesses and other organisations. For home use, Microsoft sells Microsoft 365 Personal and Family directly.
What is a tenant?
It is your organisation’s account with Microsoft, identified by a domain such as yourcompany.onmicrosoft.com. If you do not have one, we create it for you.
What is the Microsoft Customer Agreement?
It is Microsoft’s contract with every organisation that buys through a partner. Someone with authority in your organisation accepts it once.
Do subscriptions renew automatically?
No. We contact you before the term ends and renew only if you agree.
Can I add users later?
Yes. Place another order for the extra licences and we add them to the same subscription.
Can I get a refund?
Subscriptions can be cancelled within seven days of provisioning and perpetual licences within 30 days. See the refunds page for the detail.
How do I know you are a real Microsoft partner?
See our partner status page, which links to our listing on Microsoft’s own Marketplace website.
Something else? Email sales@buyprokeys.com.